Lost files on TrueNAS / FreeNAS, Unraid, OpenMediaVault? We recover data from TrueNAS / FreeNAS, Unraid, OpenMediaVault in our Central London lab, using PC-3000 and, when the device has to be opened, our Class 100 clean room. You get a free evaluation and a fixed quote first.
Problems we recover from
- Volume 'crashed', 'degraded' or 'not accessible'
- Two or more disks failed, or a rebuild stopped part-way
- Disks removed and put back in the wrong order
- NAS won't boot after a firmware update or power cut
- Deleted shared folders or snapshots
- Ransomware on the NAS: we check what can be recovered from the disks and snapshots
- Single-disk NAS (My Cloud Home, LinkStation) not showing on the network
What to do now
- Stop using it straight away.
- Don't run CHKDSK, Disk Utility or recovery software on a drive that is noisy or slow.
- Don't open it, and don't format or initialise it.
- Don't start a rebuild. Label each disk with its bay number before removing it.
How the recovery works
- Free evaluation to find the fault (logical, firmware or physical).
- Fixed quote before any work starts.
- Safe imaging with PC-3000, in the clean room if needed. We only ever work on the copy.
- Your data back on a new drive, checked with you first.
Prices
- Logical recovery (deleted, formatted, corrupted): £150 – £350 + VAT
- Hardware recovery (bad sectors, firmware faults): £250 – £450 + VAT
- Clean-room recovery (clicking, grinding, not spinning): £480 – £750 + VAT
- SSD recovery (SATA, M.2, NVMe): £380 – £750 + VAT
- RAID & NAS recovery: £750 – £1,500 + VAT
Large arrays and multiple failed disks can cost more than £1,500. - USB sticks and memory cards: £125 – £325 + VAT
Free inspection and a fixed quote before any work starts. A £99 + VAT assessment fee applies only if the drive has to be opened. Use the calculator below for an estimate.
Price calculator
Answer a few questions to see what your recovery is likely to cost.
Estimated price
£750 – £1,500+ + VAT
- If the drive has to be opened in the clean room, a one-off £99 + VAT assessment fee applies.
- Large arrays and multiple failed disks can cost more than £1,500.
- Emergency same-day service has an extra charge, which we confirm when you call.
- Your data comes back on an encrypted USB or external drive. Drive prices are changing daily, so please request pricing for a current quote.
This is an estimate. You get a fixed price after the free inspection, before any work starts. No data, no fee.
Request this quoteOther Other NAS devices
- WD My Cloud, My Cloud Home, EX2 Ultra, PR4100
- Buffalo TeraStation & LinkStation
- Netgear ReadyNAS
- Asustor, TerraMaster, Drobo, Seagate NAS
Start your recovery
Call 020 7237 4908, email info@creativeit.uk or use the quote form at the top of this page. You can also drop the device at our Central London lab, Monday to Saturday.