Lost files on My Passport & My Passport Ultra? We recover data from My Passport & My Passport Ultra in our Central London lab, using PC-3000 and, when the device has to be opened, our Class 100 clean room. You get a free evaluation and a fixed quote first.
Problems we recover from
- Clicking, beeping or buzzing noises
- Drive dropped or knocked while running
- Not detected, or detected with 0 bytes
- 'You need to format the disk' or RAW file system
- Broken USB socket or burnt USB board after the wrong power adapter
- WD encrypted drives where the USB board has failed
- Very slow access, freezing when opened
- Deleted files or accidentally formatted drive
What to do now
- Stop using it straight away.
- Don't run CHKDSK, Disk Utility or recovery software on a drive that is noisy or slow.
- Don't open it, and don't format or initialise it.
How the recovery works
- Free evaluation to find the fault (logical, firmware or physical).
- Fixed quote before any work starts.
- Safe imaging with PC-3000, in the clean room if needed. We only ever work on the copy.
- Your data back on a new drive, checked with you first.
Prices
- Logical recovery (deleted, formatted, corrupted): £150 – £350 + VAT
- Hardware recovery (bad sectors, firmware faults): £250 – £450 + VAT
- Clean-room recovery (clicking, grinding, not spinning): £480 – £750 + VAT
- SSD recovery (SATA, M.2, NVMe): £380 – £750 + VAT
- RAID & NAS recovery: £750 – £1,500 + VAT
Large arrays and multiple failed disks can cost more than £1,500. - USB sticks and memory cards: £125 – £325 + VAT
Free inspection and a fixed quote before any work starts. A £99 + VAT assessment fee applies only if the drive has to be opened. Use the calculator below for an estimate.
Price calculator
Answer a few questions to see what your recovery is likely to cost.
Estimated price
£150 – £350 + VAT
- If the drive has to be opened in the clean room, a one-off £99 + VAT assessment fee applies.
- Large arrays and multiple failed disks can cost more than £1,500.
- Emergency same-day service has an extra charge, which we confirm when you call.
- Your data comes back on an encrypted USB or external drive. Drive prices are changing daily, so please request pricing for a current quote.
This is an estimate. You get a fixed price after the free inspection, before any work starts. No data, no fee.
Request this quoteOther Western Digital devices
All external hard drive data recovery
Start your recovery
Call 020 7237 4908, email info@creativeit.uk or use the quote form at the top of this page. You can also drop the device at our Central London lab, Monday to Saturday.