Dropped your external drive, or does it click, beep or ask to be formatted? We recover photos, documents and backups from all portable and desktop external hard drives, including WD models with hardware encryption on the USB board.
External Hard Drive devices we recover
Western Digital
- My Passport & My Passport Ultra
- My Book & My Book Duo
- Elements Portable & Desktop
- WD_BLACK P10 & D10
Seagate
- Expansion Portable & Desktop
- One Touch & Ultra Touch
- Backup Plus Slim, Portable & Hub
- FireCuda Gaming
LaCie & G-Technology
Other brands
- Toshiba Canvio Basics, Advance & Flex
- Buffalo MiniStation & DriveStation
- Transcend StoreJet
- Verbatim, Maxtor, Intenso, Freecom
Not listed? We recover data from all makes and models. Call 020 7237 4908 and tell us what happened.
Problems we recover from
- Clicking, beeping or buzzing noises
- Drive dropped or knocked while running
- Not detected, or detected with 0 bytes
- 'You need to format the disk' or RAW file system
- Broken USB socket or burnt USB board after the wrong power adapter
- WD encrypted drives where the USB board has failed
- Very slow access, freezing when opened
- Deleted files or accidentally formatted drive
What to do before you bring it in
- Stop using it straight away. Every attempt to use it can overwrite or damage the data.
- Do not run CHKDSK, Disk Utility First Aid or recovery software on a device that is noisy or slow.
- Do not open the device. Opening a hard drive outside a clean room destroys the platters.
- Do not format or initialise it, even if Windows or macOS asks you to.
How external hard drive data recovery works
- Free evaluation: we diagnose the fault (logical, firmware or physical).
- Fixed quote before any recovery work starts.
- Safe imaging: we copy the device sector by sector with PC-3000, in our Class 100 clean room when the drive must be opened, and work only from the copy.
- Your data back on a new drive or USB, checked with you first. No data, no fee on eligible recoveries.
Prices
- Logical recovery (deleted, formatted, corrupted): £150 – £350 + VAT
- Hardware recovery (bad sectors, firmware faults): £250 – £450 + VAT
- Clean-room recovery (clicking, grinding, not spinning): £480 – £750 + VAT
- SSD recovery (SATA, M.2, NVMe): £380 – £750 + VAT
- RAID & NAS recovery: £750 – £1,500 + VAT
Large arrays and multiple failed disks can cost more than £1,500. - USB sticks and memory cards: £125 – £325 + VAT
Free inspection and a fixed quote before any work starts. A £99 + VAT assessment fee applies only if the drive has to be opened. Use the calculator below for an estimate.
Price calculator
Answer a few questions to see what your recovery is likely to cost.
Estimated price
£150 – £350 + VAT
- If the drive has to be opened in the clean room, a one-off £99 + VAT assessment fee applies.
- Large arrays and multiple failed disks can cost more than £1,500.
- Emergency same-day service has an extra charge, which we confirm when you call.
- Your data comes back on an encrypted USB or external drive. Drive prices are changing daily, so please request pricing for a current quote.
This is an estimate. You get a fixed price after the free inspection, before any work starts. No data, no fee.
Request this quoteStart your external hard drive recovery
Call 020 7237 4908, email info@creativeit.uk or use the quote form at the top of this page. You can also drop the device at our Central London lab, Monday to Saturday.