When a NAS volume crashes, every file on it is at risk. We rebuild the array from images of each disk, never the originals. That way we can recover shares, photo libraries and backups after failed disks, failed rebuilds or firmware problems.
NAS devices we recover
Synology
- DiskStation DS2xx, DS4xx, DS9xx, DS1xxx series
- RackStation RS series
- SHR, SHR-2, Btrfs and EXT4 volumes
QNAP
Other NAS
- WD My Cloud, My Cloud Home, EX2 Ultra, PR4100
- Buffalo TeraStation & LinkStation
- Netgear ReadyNAS
- Asustor, TerraMaster, Drobo, Seagate NAS
- TrueNAS / FreeNAS, Unraid, OpenMediaVault
Not listed? We recover data from all makes and models. Call 020 7237 4908 and tell us what happened.
Problems we recover from
- Volume 'crashed', 'degraded' or 'not accessible'
- Two or more disks failed, or a rebuild stopped part-way
- Disks removed and put back in the wrong order
- NAS won't boot after a firmware update or power cut
- Deleted shared folders or snapshots
- Ransomware on the NAS: we check what can be recovered from the disks and snapshots
- Single-disk NAS (My Cloud Home, LinkStation) not showing on the network
What to do before you bring it in
- Stop using it straight away. Every attempt to use it can overwrite or damage the data.
- Do not run CHKDSK, Disk Utility First Aid or recovery software on a device that is noisy or slow.
- Do not open the device. Opening a hard drive outside a clean room destroys the platters.
- Do not format or initialise it, even if Windows or macOS asks you to.
- Do not start a rebuild or re-create the volume. Label each disk with its bay number before removing it.
How NAS data recovery works
- Free evaluation: we diagnose the fault (logical, firmware or physical).
- Fixed quote before any recovery work starts.
- Safe imaging: we copy the device sector by sector with PC-3000, in our Class 100 clean room when the drive must be opened, and work only from the copy.
- Your data back on a new drive or USB, checked with you first. No data, no fee on eligible recoveries.
Prices
- Logical recovery (deleted, formatted, corrupted): £150 – £350 + VAT
- Hardware recovery (bad sectors, firmware faults): £250 – £450 + VAT
- Clean-room recovery (clicking, grinding, not spinning): £480 – £750 + VAT
- SSD recovery (SATA, M.2, NVMe): £380 – £750 + VAT
- RAID & NAS recovery: £750 – £1,500 + VAT
Large arrays and multiple failed disks can cost more than £1,500. - USB sticks and memory cards: £125 – £325 + VAT
Free inspection and a fixed quote before any work starts. A £99 + VAT assessment fee applies only if the drive has to be opened. Use the calculator below for an estimate.
Price calculator
Answer a few questions to see what your recovery is likely to cost.
Estimated price
£750 – £1,500+ + VAT
- If the drive has to be opened in the clean room, a one-off £99 + VAT assessment fee applies.
- Large arrays and multiple failed disks can cost more than £1,500.
- Emergency same-day service has an extra charge, which we confirm when you call.
- Your data comes back on an encrypted USB or external drive. Drive prices are changing daily, so please request pricing for a current quote.
This is an estimate. You get a fixed price after the free inspection, before any work starts. No data, no fee.
Request this quoteStart your NAS recovery
Call 020 7237 4908, email info@creativeit.uk or use the quote form at the top of this page. You can also drop the device at our Central London lab, Monday to Saturday.